Privacy Policy

This privacy policy applies between you, the User of this Website, and Berkshire Health Limited, the owner and provider of this Website. Berkshire Health Limited takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

Definitions & Interpretation

In this privacy policy, the following definitions are used:

• Data – collectively all information that you submit to Berkshire Health Limited via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;
• Cookies – a small text file placed on your computer by this Website when you visit certain parts of the Website and /or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies);
• Data Protection Laws – any applicable law relating to the processing of personal Data, including but not limited to the GDPR, and any national implementing and supplementary laws, regulations and secondary legislation;
• GDPR – the UK General Data Protection Regulation;
• Berkshire Health Limited ‘we’ or ‘us’ – Berkshire Health Limited of Lillibrooke Manor, Ockwells Road,
  Maidenhead, England, SL6 3LP;
• UK & EU Cookie Law – the Privacy and Electronic Communications (EC Directive) Regulations 2003 as
  amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations
  2011 & the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2018;
• User or You – any third party that accesses the Website and is not either (i) employed by Berkshire
  Health Limited and acting in the course of their employment or (ii) engaged as a consultant or
  otherwise providing services to Berkshire Health Limited and accessing the Website in connection
  with the provision of such services; and
• Website – the website that you are currently using, https://theforburyclinic.co.uk, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

This privacy policy applies only to the actions of Berkshire Health Limited and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

For purposes of the applicable Data Protection Laws, Berkshire Health Limited is the “data controller”. This means that Berkshire Health Limited determines the purposes for which, and the manner in which, your Data is processed.

Type of Personal Dat Processed

In order to provide you with healthcare services we process personal data and special category personal data as defined under GDPR.

• Personal data means any data which could identify a person, directly or indirectly, for example, identified by a name, a reference number, date of birth, etc.
• Special category personal data is data where extra safeguards apply to the processing of such data, for example, details relating to health.

Data Collected

We may collect the following Data, which includes personal Data, from you:

• Basic details about you such as name, address, date of birth and next of kin
• Your contact details, such as telephone number(s), email address
• An emergency contact / next of kin
• Family details, lifestyle and social circumstances, and sex life where relevant to your care
• Your ethnicity or race and genetic information where relevant to your care
• Your GP details
• Relevant information from other healthcare professionals
• Contact we have had with you, such as appointments and surgery
• Letters about your health, symptoms and any treatment you have received
• Sensitive information relating to your health including sex life, sexual orientation, religion, race, ethnicity and genetic information
• Results of investigations, such as x-rays, scans, other images, laboratory tests
• Diagnoses made, procedures carried out, medications prescribed
• Clinic or hospital discharge letters
• Details of your insurance company
• Details of any consent to treatment or processing of data
• Financial information, such as credit card details used to pay us. in each case, in accordance with this privacy policy.

How We Collect Data

We collect Data in the following ways:

• Directly from you
• From Healthcare Professionals
• Third Parties

Data That is Given to Us by You

Berkshire Health Limited will collect your Data in a number of ways, for example:

• when you contact us through the Website, by telephone, post, e-mail or through any other means;
• when you complete surveys that we use for research purposes (although you are not obliged to respond to them);

in each case, in accordance with this privacy policy.

Data That is Collected Automatically

To the extent that you access the Website, we will collect your Data automatically, for example:

• records from your GP
• records from other healthcare providers who have previously provided treatment to you, (this can include both private organisations and the NHS)
• we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
• we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed “Cookies”.

Our Use of Data

Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

• internal record keeping

in each case, in accordance with this privacy policy.

We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below).

Who We Share Data With

We may share your Data with the following groups of people for the following reasons:

• our employees, agents and/or professional advisors

in each case, in accordance with this privacy policy.

Keeping Data Secure

We will use technical and organisational measures to safeguard your Data, for example:

• access to your account is controlled by a password and a user name that is unique.
• we store your Data on secure servers.

Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: info@theforburyclinic.co.uk

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

Data Retention

Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.

Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your Rights

You have the following rights in relation to your Data:

• Right to access – the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
• Right to correct – the right to have your Data rectified if it is inaccurate or incomplete.
• Right to erase – the right to request that we delete or remove your Data from our systems.
• Right to restrict our use of your Data – the right to “block” us from using your Data or limit the way in which we can use it.
• Right to data portability – the right to request that we move, copy or transfer your Data.
• Right to object – the right to object to our use of your Data including where we use it for our legitimate interests.

To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: info@theforburyclinic.co.uk.

If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/.

It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it

Links to Other Websites

This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Cookies

This Website may place and access certain Cookies on your computer. Berkshire Health Limited uses Cookies to improve your experience of using the Website. Berkshire Health Limited has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.

All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.

Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Berkshire Health Limited to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.
This Website may place the following Cookies:

• Strictly necessary cookies – These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
• Analytical/performance cookies – They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
• Functionality cookies – These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region). By using the Website, you agree to our placement of functionality cookie.

You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please see the help menu in your internet browser. You can switch off Cookies at any time, however, you may lose any information that enables you to access the Website more quickly and efficiently.

You can choose to delete Cookies at any time; however, you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.

General

You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.

Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to This Privacy Policy

Berkshire Health Limited reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations. You may contact Berkshire Health Limited by email at info@theforburyclinic.co.uk.